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POOL  PROBLEM  AND RECOMMENDED SOLUTION

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  CLOUDY WATER

High PH level


Poor filtration


High total alkalinity

Lower PH level
to 7.2-7.5


Check filter and clean it


Lower alkalinity to 90
to 125 ppm

Check PH balance weekly,
adjust as needed.


If cleaning does not work, change filter element.
Have pool store test water monthly.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  COLORED WATER

Green/cloudy
Red/brown
Green/ clear
Other

  Shock pool with chlorine or non-chlorine shock 1 lb. per
10,000 gals.
If water does not clear in 48 hrs. take sample
to pool store.

Use algaecide weekly
to maintain PH level.
Shock after rain or
very heavy use.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  ALGAE GROWTH

Green or brown
Yellow
Black

Chlorine level is to low.
Adjust PH level, shock
pool as above. Brush pool and walls & run filter 24 to 48 hrs. If problem persist take sample to pool store.

  Use algaecide weekly
to maintain PH level.
Shock after rain or
very heavy use.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  FOAM IN WATER

Caused by make-up, oils, soap, etc.

Use a de-foaming agent.

Use a non-foaming algaecide or a polyquat algaecide.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  CHLORINE SMELL

Not enough chlorine
in pool.
(free available chlorine)

Shock pool,
adjust PH level.

Increase amount of chlorine available on a regular basis.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  TOO MUCH CHLORINE IN POOL

Over chlorinated

Stay out until level drops, sunlight and aeration will lower level. WAIT

Reduce amount or frequency of treatment.
test daily until you
reach a sustainable
level of 3 ppm.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  EYE OR SKIN IRRITATION

Improper PH level

Adjust PH to 7.2 to 7.6

Check PH. twice a week.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  BATH TUB RING

Oils or other contaminants.

Use a mild cleaner or a pool tile cleaner.

Have swimmers bathe before entering pool.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  SCALE

High calcium
High PH level.
High Alkalinity

  Check PH and alkalinity, adjust PH.
have water tested. If still high on hardness, drain 1/2 of pool water and refill.

  Check PH more often, use a metal controller.
If problem repeats use
an alkalinity controller.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

  CORROSION OF METAL PARTS

Low PH level
Low calcium level
Low total alkalinity

Adjust PH levels, have water tested at pool store for alkalinity level.

Check PH level weekly. Have water tested once a month by your pool store.

 PROBLEM

CAUSES

SUGGESTIONS

AVOIDANCE

IDEAL  LEVELS

Chlorine 3 parts per million ( ppm )

Alkalinity 90-125 ppm

Calcium 200-500 ppm 
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Contact Us

Toll free
1 (888) 814 7531

Fax
(210) 829 1482

Email
Swimming Pool Department
Why shop with us?
History: The Swimming Pool Store is a subsidiary of the Backyard Store which has been in business since 1985 in San Antonio, Texas and On-line since 1997 We hope to make your purchase with us worry free! We have been selling above ground swimming pools for over 10 years.
Product Specialists: Call or E-mail us and one of our Product specialist will be glad to answer any questions you may have. We are proud to be able to provide you with trained product managers to assist you! 1-888-814-7531      e-mail
Customer Service: Our Customer Service Department is here to assist you 5 days a week. We employ full time customer service professionals!
Monday - Friday 9 A.M. - 6 P.M.           1-888-814-7531          e-mail